Debited more than we agreed on

Dstv Multichoice and the *********** agents got me annoyed, I was over billed 2 months in a wrong nd forced to reverse my debit in order to give them tym 2 resolve the dispute but no luck

Twice I've asked to speak to the team leader and I'm also told it's against their policy nd I must leave my details so that the team leader can call back but still nothing, I've spend 30 minutes waiting for the resolution with my airtym and the Agent by the name of Nomawabo Maqolo decided to hang up nd still dnt get bk to me.

Their service is bad nd ***********, my kids need to stay without TV because of the bad customer service.

Even after I called still the sales Agent by the name of Sabelo Jilingana still **** to say they will call 2 resolve dis issue yet they didn't. I'm feed up with their incompetence.

They debited me extra saying I canceled a service which they dnt even have a record of, I believe it's their way of ******** us njee.