Debited for an account that was cancelled in 2014

I had a DSTV account which I requested to be closed in October 2014. However my account was reinstated without my knowledge or approval and R 690 was debited from account. <br> <br> I contacted the Call Center and spoke to Sarah-Jane who made me wait for more than 20 minutes before she could assist me. She advised that she would escalate the matter with the finance division and they would phone me to settle my case. The case number is ***2 - i14<br> <br> I am still waiting for the matter to be resolved, I don't understand why I have to be inconvenienced for something I did not ask to be debited without my consent. The waiting and poor service is an absolute disappointment.<br> <br> This has to be resolved because I am not going back to the bank for more reversals. Its annoying that I have to waste my time for something that I did not request.