MM
Mpho M
1 reviews | Active since Mar 2009
20 Nov 2019, 12:41
Debited extra due to system error - DSTV 2019/07/20
20/07/2019 DSTV has debited my account wrong amount. I was advised that is their system error and it will be reversed. Is now 3 months with no assistance. I made several communication via their live chad and made plenty calls. My query is logged with them. But instead of me getting reversal calls I get sales calls. which does not assist me. I am very disappointed in their service cause they should know better how to treat client especially if the error is on their side. Till today I am still battling to reverse the extra amount they took.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Nov 2019, 12:54Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Nov 2019, 12:54
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Mpho M's updateReviewer Update
20 Nov 2019, 15:12Good day.
I was debited extra amount of R235.00, while my monthly subscription is R544.92. Meaning the amount to be reconciled is R309.00 not R449.00.
I feel like DSTV is de*****ing me as their client. Please give breakdown statement if possible attached it too.
Regards,
Unhappy Client.
I was debited extra amount of R235.00, while my monthly subscription is R544.92. Meaning the amount to be reconciled is R309.00 not R449.00.
I feel like DSTV is de*****ing me as their client. Please give breakdown statement if possible attached it too.
Regards,
Unhappy Client.
MM
Mpho M's update20 Nov 2019, 15:12
Reviewer Update
Good day.
I was debited extra amount of R235.00, while my monthly subscription is R544.92. Meaning the amount to be reconciled is R309.00 not R449.00.
I feel like DSTV is de*****ing me as their client. Please give breakdown statement if possible attached it too.
Regards,
Unhappy Client.
I was debited extra amount of R235.00, while my monthly subscription is R544.92. Meaning the amount to be reconciled is R309.00 not R449.00.
I feel like DSTV is de*****ing me as their client. Please give breakdown statement if possible attached it too.
Regards,
Unhappy Client.
DStv (MultiChoice)'s replyOfficial
21 Nov 2019, 09:38 Hi Mpho,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Nov 2019, 09:38
Official
Hi Mpho,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team