1 reviews | Active since Apr 2014
DEBITED DOUBLE for my dstv, RECURRING ISSUE
I have the standard dstv package, its roughly R670.00 pm. today I get a debit of R1410 taken off my account, After calling the call center and having my call cut a few times, I get thro' to a lady that puts me on hold for ages. and informs me that I got to pay for a dstv explora that I don't have, and never received. I thought this issue was sorted out in feb this year, but clearly no one knows what they are doing in that call center. I was assured that this issue was resolved. Seems like multichoice enjoys debiting my account for more than they are suppose to. guess im just a number. Get your facts straight people, I don't have an explora, I cancelled the deal of R799 before receiving it. Please return my money!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert