Debited after cancelling services in August 2020

I cancelled my DSTV subscription in August 2020. At that point I advised the consultant that I want the entire subscription cancelled. I was due for a refund due to the debit order for August already going off, which after querying for 2 months, it was finally processed. In November I noticed that I was stilled being R99 for Showmax which was not cancelled in August despite me indicating that I wanted to cancel the full subscription. I was advised that Showmax was cancelled in November 2020 only to find out that I was debited again in December. I once again queried this and was given a reference number of #INC-246729 and advised that a refund will be proposed. Lo and behold, I still havent received the refund to this day and to add to this, I was debited again in January for Showmax. DSTV you suck and I am totally dissatisfied with your service. You have lost a good customer and I will definitely spread the word across social media and to family and friends.