CK
C K

1 reviews | Active since Jan 2016

03 Apr 2017, 16:50

Debited 4 times

<p>23 Februaury took out explora pricelock and opened New accou t in my name, told to cancel old husbands account upin new activation</p> <p>28 explora arrived but no installer in whole of joburg and advised debit order will only go off upon activation. </p> <p>1 March Husbands debit order goes off for March even though account cancelled </p> <p> ********** 743081. I'm advised that his debit order will go toward a my account or they will reverse, I chose the former. </p> <p>2 March installer comes to install explora</p> <p>1 April debited R1955.50 for Feb pro rata, Feb and March and debit my husbands closed account. </p> <p>*******! Reverse this payment.</p> <p>Provide with sales call where I agreed to be debited the R959 I will not be quadruple debited because your admin is poor. </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2017, 07:57
Official

Dear Cwayita

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

CK
C K's update04 Apr 2017, 09:27
Reviewer Update

My husband has just taken a look and you have debuted him twice but his account was closed. Meaning you have debited us 5 times.

CK
C K's update04 Apr 2017, 12:43
Reviewer Update

********** 743081.

When is this price lock going to respond? It's been almost 48 hours since I requested this.