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DStv (MultiChoice)'s replyOfficial
01 Aug 2015, 14:23Hello kaunab,
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records a refund of R709.00 was refunded to your bank account on the 22 May 2015.Please refer to your Bank statement .should the amount not appear on your bank statement please forward a copy to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records a refund of R709.00 was refunded to your bank account on the 22 May 2015.Please refer to your Bank statement .should the amount not appear on your bank statement please forward a copy to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Aug 2015, 14:23
Official
Hello kaunab,
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records a refund of R709.00 was refunded to your bank account on the 22 May 2015.Please refer to your Bank statement .should the amount not appear on your bank statement please forward a copy to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records a refund of R709.00 was refunded to your bank account on the 22 May 2015.Please refer to your Bank statement .should the amount not appear on your bank statement please forward a copy to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,