Debit/Price lock issue

<p>I have been a customer for 5years + with a debit order for the same time – no problem. End of 2016 I upgraded to your Explora Price Lock deal. All went very well until the debit order had to go off. I phoned in and every time the operators told me that everything is fine on their side and don’t understand why the debit order is not going off. Early 2017 I was notified that I have been handed over to debt collectors!</p> <p>I phoned in, explain everything and arranged for payment on outstanding moneys. Operator tells me that my account is set on “self-payment”. That is impossible as you cannot have an Explora Price Lock deal without a debit order. Fine, she fixes it and arrange for debit to go off following day. Next day still no debit order! Phone again, arrange again. Next day, double debit orders. Phone again, report problem, told to email PMPcollections by two operators (PMP does not exist anymore). Phone again and was told to reverse last debt order. I request that debit date be moved to the 28th of every month – maybe there is a glitch in the system. Yesterday was the 28th and STILL NO DEBT ODER WENT OFF!!!</p> <p>I cannot phone again and speak to another operator, clearly they don’t know what they are doing. It is a pity that I have to make use of this platform, but what else should I do?</p> <p>Regards,</p> <p>Herman </p>