Debit orders not going off as arranged and mailed

<p>i have signed up for the Dstv explora package and they specificly require your bank account details to arrange a debit order. Now last year i mailed the dstv complaints to confirm why is it that you dont debit but then they rep**** no there is a debit scheduled for every month. I have to go into a Pick N Pay every month to make payment and then for some reason i am also in arrears. i want my account sorted, this is so unfair and ********* towards your clients. </p>