DEBIT ORDERS FOR WHAT?

I upgraded my package earlier this month online. The service was activated and it was confirmed that a debit will run on the 3 august. Yesterday the service was disconnected. I spent the last half hour speaking to pitso and priscilla. They tell me the system is prepaid and i have to pay to reconnect R50. I find this unacceptable. Firstly your online services are misleading. Why offer the service then? Secondly why do yourll offer debit orders then? I refuse to pay R50 for something i was not aware of. I would like for a senior person to call me. you may lose clients because of something as stupid as this. The customer care is not like it use to be.! Not impressed!