1 reviews | Active since Oct 2014
Debit Orders
Multi choice has been giving me problems since I took out an account with them. Firstly they took off a Debit order on the wrong date when I made a set date for a debit order to be taken off. When I phoned to ask why it was taken off they gave me some long story about it. I than changed my debit ordered date again to my original date and I was told that the next time next time a debit order would be taken off is on the 25th of June but then another Debit order went off on the 25th of may for another amount I then phoned multi choice to ask why they took it off they told me since I moved my date I had to pay another amount but I was not told of any of that and if I pull back the debit order than they will switch off my DSTV but I paid the full amount already. This is not right and I wont have multi choice taking off money as they want I don't owe them money so why do they thing they have a right to just take my money I will be taking this to court if I have to because this is ridiculous
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained.We confirm that your invoice date moved to the 25 of the month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained.We confirm that your invoice date moved to the 25 of the month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,