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Carol H
1 reviews | Active since Feb 2016
02 Feb 2016, 20:28
Debit order went through for cancelled service
DSTV was cancelled on 31.01.2016 & Thobeka at the Multichoice call centre PROMISED me that the debit order would not be taken on the 1st February. I asked if there was a notice period & she said no, she could cancel it there & then. I sincerely hope the call was recorded, as indicated. The debit order did indeed go through on my bank account on 02.02.2016, but the service was cancelled immediately on 31st January. I'd like the money refunded please. I was also informed that my account had a R14.17 credit balance, but the only way this money would be refunded to me, is if I reconnect the DSTV service!
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DStv (MultiChoice)'s replyOfficial
13 Feb 2016, 10:32Hello Carol Hanson,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your refund has been captured on your account to be paid out to your Standard Bank account as per your request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your refund has been captured on your account to be paid out to your Standard Bank account as per your request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply13 Feb 2016, 10:32
Official
Hello Carol Hanson,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your refund has been captured on your account to be paid out to your Standard Bank account as per your request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your refund has been captured on your account to be paid out to your Standard Bank account as per your request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert