rS
rocco S
1 reviews | Active since Mar 2009
28 Jan 2015, 12:03
Debit order went through-account cancellation
I cancelled my subscription on the 26 of Jan. The lady that helped me assured me the debit order will not go though the next day, but it did. The deactivation was successful though. <br> <br> Phoned again this morning, another lady told me it takes 7 working days to refund. <br> <br> Went to the bank to stop the debit order and phoned again. Lady said that she will escalate the cancellation of the debit order and asked if I reversed it at the bank. I told her no, because I don't want to create confusion. <br> <br> I simply want to be refunded and the debit policy on my account stopped.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Jan 2015, 13:37Hello rstrydom,
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
Reference is made to our telephone conversation , we confirm that the matter has been resolved
Multichoice send Mag tape request for debit order three days before the debit order date . As a results , when the services were disconnected , the mag tape had already run for the following debit order that was to take effect on the 27th
Regards
Asie
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
Reference is made to our telephone conversation , we confirm that the matter has been resolved
Multichoice send Mag tape request for debit order three days before the debit order date . As a results , when the services were disconnected , the mag tape had already run for the following debit order that was to take effect on the 27th
Regards
Asie
DStv (MultiChoice)'s reply29 Jan 2015, 13:37
Official
Hello rstrydom,
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
Reference is made to our telephone conversation , we confirm that the matter has been resolved
Multichoice send Mag tape request for debit order three days before the debit order date . As a results , when the services were disconnected , the mag tape had already run for the following debit order that was to take effect on the 27th
Regards
Asie
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
Reference is made to our telephone conversation , we confirm that the matter has been resolved
Multichoice send Mag tape request for debit order three days before the debit order date . As a results , when the services were disconnected , the mag tape had already run for the following debit order that was to take effect on the 27th
Regards
Asie