Debit Order to ***** more money

<p>Right so this is how our experience with DSTV Expora has been so far. </p> <p> </p> <p>In October 2015 we signed up for the amazing DSTV Explora. Now in order to get this deal you have to be on DEBIT ORDER. So we did that. Then they needed a R150 application or something fee - which was deducted via debit order. <br /><br />Now we enjoyed the the wonderful expora but eventually we realised that there was no money being deducted from DSTV. So we phoned - and apparently someone had put the wrong banking details in - making it a a savings account and not a checque account. So then we corrected that. The month after that they only deducted the R899 for the explora and not the balance that we owed. So months went past and it all carried on as it should. Then all of a sudden our account got debited for R3500 or something (WITHOUT DISCUSSING THIS WITH US) so we phoned and explained the situation to them and was promised a phone call back. .......<br /><br />One month and R150 bank charges later and still no phone call and .......wait for it, yet ANOTHER R4000 decducted from our account and yet ANOTHER R150 spent to reverse the debit order- so once again we phoned, and was promised a phone call. This time we got our phone call and we then set up a payment plan.</p> <p> </p> <p>Guess what happend two months later......ONCE AGAIN, they deducted the big amount - so off we went again, spending ANOTHER R150 on bank charges and another half an hour phone call to get promised that they will phone us back. </p> <p> </p> <p>Another month passes and....yup you guessed it - R5400 deducted off our account - another phone call made, another R150 spent on bank charges. <br /><br /></p> <p> </p> <p>I was promised another phone call again this morning - lets see what happens. </p> <p>Honestly so far we have not received ANY good customer service from DSTV. I love the actual DSTV but i will honestly never ever reccomend them for anyone else. In my mind i do NOT understand how someone can set up THEIR payment plan and not stick to it. I would love if someone from DSTV contacted us to explain how you are going to fix your name and the year of BAD BAD BAD service. </p>