Debit order still not gone off

A month ago i called on the 30 September to change my Premium package to Compact. Was informed that i should call on the 01 October which i did. Realised that my package was still on premium , i was then told that i had to call the 30 September. Eventually manager solved problem and my package was on compact. The 10 October my decoder was disconnected . When i called they said i was in arrears and could not explain why. Then rather went into the N1 City Multichoice branch where Manager helped us and explained that since August our payment plan for our Explora has not been debited which i was not aware of as my bank did not say there is unpaid debits and that i have not paid a connecting fee and many more. Anyway paid what i needed to pay to reconnect my DSTV and asked that they debit the outstanding balance. When i left the branch all was in order . It is the 03 November and they have not debited my account for outstanding balance nor for monthly subscription. I have e-mailed them and heard nothing . I am so upset that i have to deal with Multichoice every month and everything that has happened so far was their fault and i have to pay for it . They just apologize and that is it.