Debit Order still not activated after 3 months!

As per previous posting, I had to change the account holders details for my DSTV so that we could get the Explora deal. But, due to incompetence, DSTV could not deliver the Explora so I cancelled that deal. My new problem is that Multichoice has not activated my debit order ever since. In January 2016, I called Multichoice to inform them that no debit order has gone off my accont. I spoke to Ms Ntsweki, who did the debit while I was on the line with her. She assured me that she loaded the debit order and we should not have this problem in the future. On the 12th February, my Multichoice account was SUSPENDED because the debit order was not activated again! I called and spoke to Khotho Manka. when i asked him to give me his colleagues details as he could pick it off my account. He was very defensive and REFUSED to do so. I did tell him that I was going to expose this shocking service on all social media. He then assured me that he loaded the debit order and he will go off at the end of the month. That was not true! No debit again! We recieved a sms that the account is not paid so I had to do an EFT. I have exhausted all my options with resolving this issue with Multichoice!