Debit Order Removed

Good Day<br> <br> I have set up debit order so that Multi-choice can automatically deduct my DSTV Subscription from My account every the 26th. For some reason, the debit order did not go through. I checked on My bank statement to verify but to my surprise multi-choice did not debit. today, the 28th, I contacted the Call center and I was told that my profile is on cash. Who changed that? Who authorized that? I requested that the rerun the debit but I was advised that it cannot be done I will have to pay cash. Now I have to make time to go to the shops to make payment. I hate ques with all my heart and I was told there is no other way because my services will be suspended if I do not pay. I then Spoke to Donald (Manager) and he told me that they now need to verify my bank details. What the hell, they successfully deducted money last month and why now verify? Why Now. I need this thing sorted out and I want to know who authorized the payment change?<br> <br> Please assist<br>