RA
Ria A
1 reviews | Active since Mar 2010
16 Oct 2015, 15:03
DEBIT ORDER REFUND
I downgraded my viewing from Premium to Compact as being over 65 I really cannot afford to pay R699 per month to watch 10 channels. My Premium option was duly stopped IMMEDIATELY and switched to Compact but the debit order deducted was still for R699 - NOW YOU MUST PLEASE GO AND TRY TO GET A REFUND - I HAVE BEEN STRUGGLING FROM 13 OCTOBER AND WAS TOLD TODAY THAT IT WOULD TAKE BETWEEN 14 AND 21 DAYS TO RECEIVE A REFUND - SHOULD I BE LATE IN PAYMENT HOWEVER, SERVICE WILL BE SUSPENDED IMMEDIATELY!! Why do we have to put up with this? I have asked Multichoice on numerous occassions via email - please give me an option to select 10 channels of my choice and pay you R320 per month, at least I do not have to watch all the re-runs that Multichoice show daily. I have not had a reply or a response to this request. I have also asked them whether they do not have any special deal for over 65 year olds!!!! NO RESPONSE to that either. PLEASE IS THERE NOBODY OUT THERE THAT CAN START UP A TV STATION THAT CAN OFFER VIEWERS WHAT THEY WANT TO WATCH? Please help, there is never a manager available to talk to and the poor call centre ladies try their best, the supervisors just shout you down?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 15:14Hello Wilhelmina,
Please accept our apology for the delayed response.
Our records indicate that you have been assisted regarding your refund.
We currently don't provide our customers with the option to select channels. Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
Pensioner's discount - the main reason is that we can't guarantee that only pensioners will use the decoder. Decoders are portable, and we've experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
We value our customers and ask you to please feel free to continue providing feedback about our services.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have been assisted regarding your refund.
We currently don't provide our customers with the option to select channels. Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
Pensioner's discount - the main reason is that we can't guarantee that only pensioners will use the decoder. Decoders are portable, and we've experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
We value our customers and ask you to please feel free to continue providing feedback about our services.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Oct 2015, 15:14
Official
Hello Wilhelmina,
Please accept our apology for the delayed response.
Our records indicate that you have been assisted regarding your refund.
We currently don't provide our customers with the option to select channels. Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
Pensioner's discount - the main reason is that we can't guarantee that only pensioners will use the decoder. Decoders are portable, and we've experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
We value our customers and ask you to please feel free to continue providing feedback about our services.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have been assisted regarding your refund.
We currently don't provide our customers with the option to select channels. Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
Pensioner's discount - the main reason is that we can't guarantee that only pensioners will use the decoder. Decoders are portable, and we've experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
We value our customers and ask you to please feel free to continue providing feedback about our services.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,