NS
Nols S

1 reviews | Active since Mar 2009

26 Oct 2015, 21:27

Debit order R833.50 for the Premium service

Hi,<br> <br> Hi,<br> <br> I used the self service to complain that my debit order is R833.50 for the Premium package advertised for R699 per month.<br> <br> I also asked that all services except the premium package and insurance on on decoder to cancelled. I also complained about my smart card serial number not correctly linked to my profile.<br> <br> I get the following error messages:<br> <br> Customer or smartcard details are incorrect.<br> Smartcards already linked to other profile.<br> <br> Multichoice did not react.<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 15:15
Official
Hello nols123,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team