Debit order query

I have been a loyal customer of Multichoice for more than two decades now. To my surprise, my debit order sky rocketed from R1300. 00 to R1800 now. I insured my decoders and I be immensely be disappointed that the insurance of these decoders would cost me over R500 per month. I am further wondering if my holiday home’s dish was not canceled from on or about 12 January 2024. I honestly can’t afford close to R2K a month for DSTV.