Debit order query

I contacted your contact center on the 17th of January 2024 and spoke to Tshegofatso Tsukudu requesting for my debit order date to be changed from the 2nd to 15th of every month. The consultant ensured me that on the 2nd of February 2024 the amount that will be debited it will be R197,94 and on the 15 of February 2024 it will be R472 going toward including my dstv subscription and my insurance. Now I've been told that the amount that is supposed to be debited on the 2nd of February it should be R675,61. I'm disputing the fact that I was provided with false information on the 17th of January 2024 and now when I'm calling your contact center today I'm not getting any joy I just spoke to Lericia Koen and she kept me on hold for more than 10minutes when I requested to speak to the manager. I want what was promised to me by Tsegofatso on the 17th of Jan 2024 to be done and I don't want any interruptions on my dstv services. I need to be contacted by one of managers ASAP.