Debit order query

My name is Jessica Modise, Am so annoyed and how this company they don't take thier clients serious, I call on the 27th June 2023 spoke to one of the agent by the name of Liza Ntatala which I explain, my reason for calling that I did not see the SMS notifications for the dstv debit order and when I check my bank statement it shows that the debit returned as unpaid and wanted to find out why because I had more than 2400.00 on my balance . So I wanted to know why the unpaid, I asked Liza if they can take the money because I went through same scenario last year and I don't want to call again ,she the suggested she will monitor the account because on thier side it shows that the debit went off on the 25/06/2023,so she will make notes and to call me on the 28/06/2023 which never happen. I call again today 29/06/2023 @ 09h21 spoke to another agent by the name of Bonisisiwe Ndlovu which I had to explain myself again, I asked her to check my profile she said am owing R1098.00,I asked for what because on the 27th and asked Liza to debit the monthly subscription, today Busisiwe said the account show that the was a reversal, I send my bank statement and all my debit order transactions to proof that is lie.

I was holding for more than 20min waiting for the supervisor who never bothered to take my call ,I send the email with all the proof that am only expecting the June debit to be taken and get explanation of that reversal Busisiwe is referring too.

I am soo shocked of the customer service ethics of this company, and till now am still waiting for the call from so call supervisor.

Am going to escalate this matter further, because for the fact that I call twice and no one bother to assist on this Matter. I left my contact number to called back after holding fornsoo long.