RD
Rosalind D
1 reviews | Active since Apr 2016
29 Oct 2021, 06:07
Debit order processed after cancellation
I gave notice to cancel my subscription however I received a sms to say that my next debit order payment would be taken on a specific date. After I called the call centre I was assured that the cancellation was noted and that no debit order would be processed. The debit order has indeed been submitted for payment
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Rosalind D's updateReviewer Update
03 Nov 2021, 12:45Well DSTV. You have not failed to disappoint as the refund has not reached my account. There is no logical reason why this debit order was processed as you were given a months notice via the App. Also an apology is not an apology when it is delivered my a staff member who is reading from a format sheet ...............
RD
Rosalind D's update03 Nov 2021, 12:45
Reviewer Update
Well DSTV. You have not failed to disappoint as the refund has not reached my account. There is no logical reason why this debit order was processed as you were given a months notice via the App. Also an apology is not an apology when it is delivered my a staff member who is reading from a format sheet ...............