Debit order problems

Dear Reader<br> <br> As usual this is my last resort , after many calls and a lot of queries we have reached a point where we don't know how to resolve this anymore. <br> <br> We entered into an agreement with Multichoice about two months ago for the Explora (R849,00 per month), the agreement was that the debit order would go through our account on the 23rd of each month. This has not happened at all!!! Not even once!!! How are we supposed to keep our account up to date when you don't deduct as agreed? <br> <br> We have phoned your customer service line a few times to enquire on the debit order and thus far we couldn't get any answers on why the debit order is not going through our account. Who will be liable for the costs of these phone calls? As we all know it doesn't just take two minutes to get through to you...Multichoice is in breach of our agreement!!!<br> <br> One of their client service agents has phoned us back but she was completely *********** to deal with clients and just infuriated my husband even more!!<br> <br> We will NOT allow the debit order to go through our account on any other day just as you would not allow us to change our debit amount and services as we would like.