SvdV
Schalk van der Vyver

1 reviews | Active since Jun 2016

14 Jun 2017, 18:02

Debit Order - Price Lock

<p>In the beginning of the year i renewed my price lock agreement with DSTV and had to redone the contract. As part of the agreement DSTV has set up a debit order to deduct the money from my account. Until today they have not manage to take one debit order from my account and the balance on the online profile stays on R0.00 but the suspended my services until the account is paid. I have contacted the call centre but they cant fix the problem and directed me to ********** , but after i tried numerous times and ended to calls at 1 hour I still could not manage to resolve this issue</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jun 2017, 19:04
Official

Dear Schalk van der Vyver

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jun 2017, 20:01
Official

Dear Schalk van der Vyver

We have sent a request to our finance team to transfer the payment to your Payment Plan account. The account will then be up-to-date your next payment will be debited via debit order on the 2nd of July.

Please let us know if there is anything else that we can assist you with.

Regards

Elna (DStv HP Help)

Best regards,