Debit order - Poor Service

Morning DSTV this is the 3rd request to you with no response. Last month I cancelled my services with you and I was advised by your agents that no further debit orders will go off. Last night the debit order ran and my services have still not been cancelled. Poor service from MultiChoice. I would like my debit order reversed and money paid back to me asap

This cannot be another one of those situations where you are quick to take the money and not follow instructions and take forever to pay me back

Disappointed.