Debit order payment error

I have been with multi-choice for many many years,today i see an email that my R99 explora plan has not been paid for august but my subs,insurance & dual view was debited....so i call in speak to Thabani (***-1) he tells me it wasnt not paid. So my question is if i have a debit order payment why was it not debited???? He asks me how we going to resolve this issue i told him i want to know why it wasnt as i had funds in there and all the previous months was fine and now for your mistake i must adjust my fken budget to pay back for your error..i think it is utter bull as i live on a budget !!<br> <br> I expect answers as i will not allow a double debit sorry !!