Debit Order Overcharging

I recently opened a price lock account (Compact) which was delivered on 31 July 2017. I called the local MultiChoice office (East London) and they were only able to come and install the dstv in my house on 10 August 2017.

After installation I realised that I was able to get the premium channels as well. I then called MultiChoice on 21 August to find out what contract I was signed up for and they told me that it was a premium contract. I then disputed this and was given a reference number ( ********** 6I128). They told me that I would get feedback within 48 hours, which I did not receive. On 24 August 2017 I called dstv again to follow-up on the dispute I lodged and they informed me that the matter had been escalated and they would revert to me soon. They also stated that they are aware that the account was erroneously opened as a premium account instead of a compact account.

On 26 August 2017, a debit order of R1 186 was deducted from my account, instead of the compact price lock amount of R549. I then called MultiChoice on 29 August 2017 and they told me that they would credit my account with R519, whereas the difference in these amounts is R637. In addition to this they informed me that they would charge for a full month even though my account was only activated on 10 August 2017, when they installed my dish. When I called them this morning (at 11:39 am), I had requested to speak to the manager, and I am still waiting for the manager to call me. Lastly I was informed that I would not get a cash refund.