1 reviews | Active since Feb 2017
Debit order on my bank = R1603, my dstv account only credited with R844; for 7 months now!
<p>It looks to me like someone has linked my bank account to somebody else's account. I have queried this with the call centre 5 times and they do not have any answers nor do they come back to me. I have also queried this with the social media team and after initially seeming responsive, they too are failing to come back to me with answers.</p> <p> </p> <p>I have provided my banks details of every debit order transaction, this should be sufficient to trace on their side.</p>
Dear Brian Hastie
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Brian Hastie
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Brian Hastie
We have referred your query to our finance team for further assistance.
As soon as we have feedback, we will be in touch.
Regards
Elna
Dear Brian Hastie
We have referred your query to our finance team for further assistance.
As soon as we have feedback, we will be in touch.
Regards
Elna
I received a call from multi choice on the evening of 23rd, to say that they found that the account of a Mrs du Toit was being credited together mine; they committed to correct the misallocation and refund me by Tuesday.
i find the update posted on the 24th confusing - has multi choice solved the problem or not? And will I be refunded by Tuesday? Let's see
I received a call from multi choice on the evening of 23rd, to say that they found that the account of a Mrs du Toit was being credited together mine; they committed to correct the misallocation and refund me by Tuesday.
i find the update posted on the 24th confusing - has multi choice solved the problem or not? And will I be refunded by Tuesday? Let's see
This email received on the 23rd, cinfimring the telecon I referred to above (i await my refund in anticipation!):
Enquiry Reference Number:
**********
Dear Brian,
Thank you for your email.
Kindly note that we have allocated the wrong account that you were being debited for. We have requested for the Finance department to transfer the payments back into your DSTV account.
Please follow up on 27th February 2017 with your ID copy for the refund that you have requested as discussed over the phone.
It has been a pleasure assisting you.
Kind regards
Kedibone Diala
This email received on the 23rd, cinfimring the telecon I referred to above (i await my refund in anticipation!):
Enquiry Reference Number:
**********
Dear Brian,
Thank you for your email.
Kindly note that we have allocated the wrong account that you were being debited for. We have requested for the Finance department to transfer the payments back into your DSTV account.
Please follow up on 27th February 2017 with your ID copy for the refund that you have requested as discussed over the phone.
It has been a pleasure assisting you.
Kind regards
Kedibone Diala
27 Feb:
Refund has hit my account as promised, thankyou!
Clearly, once the right peoplr were on the problem, this matter was resolved relatively quickly. It did take too much time and stress for me though!
27 Feb:
Refund has hit my account as promised, thankyou!
Clearly, once the right peoplr were on the problem, this matter was resolved relatively quickly. It did take too much time and stress for me though!