Debit Order of R2000.00

<p>At the end of July 2017 DSTV deducted over R2000.00 from our account.</p> <p>We contacted DSTV and was told different stories by each call centre agent. We then spoke to the Manager on 03/08/2017 and was informed that we have two decoders, which is not true. We only have ONE. The manager then informed us that the system activated our old decoder by itself, how is this possible??? The other reason is that our account for June 2017 was not paid, buit it was and proof was emailed to DSTV. A refund of plus minus R1500.00 is due to us. This is not acceptable as DSTV has caused our account to go into overdraft and giving us a bad credit record!!!!</p> <p> </p>