DEBIT ORDER NOT PROCESSED SERVICE SUSPENDED

My account number is ***7. I noticed today that my service was suspended. When calling the call centre Dikeleli who was most helpful advised that the dstv debit order was not processed for 15 March due to some information on the system saying it was pending for further information. This is despite the account details has been with multichoice for a number of years and going through each month without a problem. Therefore the problem was that of multichoice not the customer. To reconnect I had to pay R894.97 which is the normal R819.00 monthly subscription plus a reconnection fee of R50 which was reversed plus an additional R25.97 for a pro rata charge. Surely if this was not a customer issue why should the customer pay any additional charges at all after all its not the customer fault if the system at Multichoice which processes the monthly debit orders is at fault. Why if the debit order was not processed that there is no system in place to alert Multichoice of debit orders not processed so that these could be processed manually. Why was there no phone call or email notifying me to make a manual payment if the debit order was not processed.