Debit Order not processed even though told it was

I received an sms today asking me to make a manual payment for my dstv. I recently went through a huge schlep trying to transfer ownership of my account. That was just bad service from dstv. After numerous calls, messages, facebook posts, tweets and being ignored on ALL media, I finally managed to sort out the transfer. I was told the debit order was not processed since it was too late (someone was *********** and didn't process it in time) so I had to make a manual payment or I would be turned off again. I made the manual payment and was assured the debit order would go off for September. Only to find out today that it hasn't been put in place. Really DSTV? Really? I am beyond annoyed with this incompetence. I will not be making a manual payment to fix YOUR mistake. I would like someone to call me and explain why it's so difficult for you to get simple things right?