JvdH
Joalene van den Hever
1 reviews | Active since Mar 2016
08 Mar 2016, 14:23
Debit order not loaded
I requested Multichoice on 4 Dec 2015 to change my debit order details via e-mail and one of the consultants acknowledged my request. The debit order change was not captured on the system and I phoned them 8 times to rectify this error due to my account being in arrears. I also made an EFT payment in February, still in March no debit order went through. I phoned the call centre numerous times in the past week to receive a statement and to make an EFT payment on the outstanding amount which were suppose to be done by debit order. For some other reason this enquiry cant be resolved an the outstanding amount increases as each month goes by. I HONESTLY DONT KNOW WHAT TO DO ANYMORE. CAN SOMEBODY ADVISE?
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DStv (MultiChoice)'s replyOfficial
08 Mar 2016, 16:02Hello Joalene***9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
DStv (MultiChoice)'s reply08 Mar 2016, 16:02
Official
Hello Joalene***9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil