RP
Ricky P
1 reviews | Active since Mar 2017
13 Jul 2021, 14:26
Debit order not implemented
I paid for my monthly subscription manually and on the 25 June 2021 instructed DSTV to convert to debit order. On the July my services was disconnected and despite emails to and front cannot ascertain why the debit order was not implemented. I find it distasteful to have so many millions unemployed and they cannot find the skills to service the customers. I will no stone unturned to get the answers I deserve. Are the emails monitored, are quality checks in place or they are enjoying the monopoly they have!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Jul 2021, 22:17Hi Ricky,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jul 2021, 22:17
Official
Hi Ricky,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jul 2021, 18:33Hi Ricky,
Below is a summary of our telephonic conversation.
- We have loaded the Debit Order and moved your Payment Date to the 26TH.
- The services on your account have been reconnected.
- The outstanding balance has been reversed
Please note that your next payment will be on the 26\07\2021 via the Debit Order.
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
Kind regards
DStv: Hello Peter Team
Below is a summary of our telephonic conversation.
- We have loaded the Debit Order and moved your Payment Date to the 26TH.
- The services on your account have been reconnected.
- The outstanding balance has been reversed
Please note that your next payment will be on the 26\07\2021 via the Debit Order.
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Jul 2021, 18:33
Official
Hi Ricky,
Below is a summary of our telephonic conversation.
- We have loaded the Debit Order and moved your Payment Date to the 26TH.
- The services on your account have been reconnected.
- The outstanding balance has been reversed
Please note that your next payment will be on the 26\07\2021 via the Debit Order.
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
Kind regards
DStv: Hello Peter Team
Below is a summary of our telephonic conversation.
- We have loaded the Debit Order and moved your Payment Date to the 26TH.
- The services on your account have been reconnected.
- The outstanding balance has been reversed
Please note that your next payment will be on the 26\07\2021 via the Debit Order.
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
Kind regards
DStv: Hello Peter Team
Best regards,