Debit order not cancelled nor my Subscription

I went to the Multichoice agency in Vangate Mall to cancel my subscription about 5 days ago for September as I will be away and have no use for it and i asked that my debit order be cancelled as well.<br> <br> The agent at the time was very helpful and told me that everything was in order and that i contact the call center just to make sure that all i have asked for was in order of which i did the same day and it was confirmed that my subscription is cancelled and my debit order service as well.<br> <br> Today I have been Debited meaning that nothing was done, when i called in i am told the process will take 5 working days, what kind of inconvenience is this? you mean to tell me not only did you not do what you were asked you will take a whole week to pay me back my money?<br> <br> Can this be sorted out as in ASAP, companies are quick to take your money but slow when they have to pay you bank and you are told of internal procedures, I really do not care about internal procedures right now when i did the right thing in the first place.<br> <br> Very Annoyed and Upset