1 reviews | Active since Feb 2014
debit order not cancelled
I called the call centre on the 18/19 of march to request for my debit to be cancelled and was promised that the cancellation department will call me in 24 to 48 working hours to action this. That did not happen, I called today to follow up and spoke to Lolo Nkosi who was not helpful at all and she advised that its too late and my debit will go off tomorrow. So clearly my request was not action ed initially, now Im faced with the admin of going to the bank to reverse the debit order because I have nothing better to do according to multichoice. Im not sure how a simple request like this could not be attended to efficiently. Lastly Lolo definitely needs training on how to handle a complaint because if anything she angered me even more with her dont care attitude.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the debit order amount is still reflecting on your MultiChoice account. As per your e mail you indicated that you will be reversing the debit order at your bank.
Please advise if you will reverse the debit order at the bank or if we have to refund the amount to your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the debit order amount is still reflecting on your MultiChoice account. As per your e mail you indicated that you will be reversing the debit order at your bank.
Please advise if you will reverse the debit order at the bank or if we have to refund the amount to your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failing. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
Best regards,