KS
KELEBOGILE S
1 reviews | Active since Jul 2010
01 Mar 2016, 09:43
Debit Order not being submitted
I am utterly disappointed in the service i have been receiving as of late from Multichoice. Since January i have been struggling with them not debiting my account and then suspending my service. My debit order is supposed to go off on the 28th of each month, however there has been stories when I call to find why they are not debiting... one call centre agent went as far as implying that i did not have money in my bank account which i found to be insulting. I feel that if they cannot deduct the money from my bank account they should tell me so i can make arrangements to pay cash as calling them and waiting for over 20 minutes just to be told you haven't paid is annoying to say the least.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Mar 2016, 10:04Hello LEPI,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you with the number you've provided, but the line just rings and hangs up. We wanted to verify the banking details because your D/O keeps coming back unpaid. Provided that a 3rd party is paying for your account, we are going to need a few documents to authorise the debit.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you with the number you've provided, but the line just rings and hangs up. We wanted to verify the banking details because your D/O keeps coming back unpaid. Provided that a 3rd party is paying for your account, we are going to need a few documents to authorise the debit.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply03 Mar 2016, 10:04
Official
Hello LEPI,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you with the number you've provided, but the line just rings and hangs up. We wanted to verify the banking details because your D/O keeps coming back unpaid. Provided that a 3rd party is paying for your account, we are going to need a few documents to authorise the debit.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you with the number you've provided, but the line just rings and hangs up. We wanted to verify the banking details because your D/O keeps coming back unpaid. Provided that a 3rd party is paying for your account, we are going to need a few documents to authorise the debit.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,