DEBIT ORDER NIGHTMARE - ********** DEBIT ORDERS FROM MULTICHOICE

I have an active account with DSTV for an explora i bought on a promotion for a R749.00 per month. In September 2019 my account was incorrectly debited for R1159.66. I immediately contacted DSTV and i was informed that the query would be escalated to the price lock department. Days passed and no feedback - I called again and i was told the consultant forgot to escalate the query.

Another few days passed and still no response!! I eventually spoke to a manager Ravikumaran on Tuesday 10 September 2019, who then emailed the price lock department to assist me.

It's been 7 weeks since i logged that query and i have no feedback from DSTV on the R410.66 that was ****** from me. This company constantly exploits helpless customers and gets away with it. It stops now - i want my money refunded back into my bank account!!!!!!!!