1 reviews | Active since Sept 2011
Debit order messed up again
Hi There<br> <br> I recently complained about my debit order not being taken off yet again. Again, you all contact me, I verify my banking details and I am assured that the problem is fixed. Again, this month it hasn't been taken off? Please explain to me nicely and properly why this keeps happening?<br> I have had DSTV for a long time. This isn't new or something different. My bank account hasn't changed?<br> Please also tell me exactly now I will I have DSTV available to me this month? I am not phoning, racking up a phone bill because of your errors AGAIN. Nor will I run around to a Checkers or a Bank on my time to make a deposit- as I keep doing and serves no benefit to me in the long run. I have been a customer for a long time, I feel that as a customer to you guys I am not looked after and taken for a ride all the time. I feel that you need to be liable for this account for the Month of March!<br> <br> Do advise me on the way forward?<br> <br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your method of payment has been changed to Debit order and that your account is currently up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your method of payment has been changed to Debit order and that your account is currently up to date.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,