Debit Order Mayhem

<p>So, being who I am, I contact DSTV since their self-service portal is just too amazing to use(No really their website is so ****, that my 8yr old son who has neever worked on a PC before asked me to please close the browser). Spoke to a consultant telling him I need to amend my banking details. Since I have a good payment record and not wanting to mess it up, on 4 Nov 2016 I called in to make the change in time for my next debit order. Get told that I need to complete a form and email it back to have bank details amended (Mind you, when you sign up for debit order they don't need any of this but to change you have to fist fly to Mars, check if there's water come back confirm it and then they will consider changing it). Anyway, I do as advised complete the form send it in the very same day. Get confirmation that all is in order.</p> <p> </p> <p>SO WAAR AS VET, DSTV debits the old account on 3rd December 2016 (not on the 1st as initially requested 2yrs ago). I ring them up rather frustrated where a lady by the name of Mmatshepo Sekele helps me and says I need to send in the initial email with change of banking details form and she will sort it out. (This time i built a rocket flew to Pluto came back had lunch and still no freaking reply from this lady).</p> <p> </p> <p>Nevertheless, I pay via EFT because DSTV is awesome and will disconnect your service even though it is their fault. HOW! 3 January 2017, THEY DEBIT THE WRONG FREAKING ACCOUNT AGAIN! Now, I am out of ideas, been to the moon and back, Pluto and back and Mars too AND STILL NO FREAKING SERVICE! This coming from a multi-million rand company that fails on the very basics of what they offering, SERVICE! Sort it out NOW!</p>