Debit order issues and now cut service

<p>So on the 3/4 I had 2 debit orders come off my account for dstv. I called the bank and had one reversed as dstv wanted bank statements ect and was going to take two long to get sorted out as have other debit orders come off. I have had no emails or messages on dstv to advise that my account is in arrears and to pay before disconnected. So wake up this morning and the dstv has been disconnected. I call the call centre they have told me that I need to pay over 1000 to get reconnected. It is not my fault that they refunded a debit order which I was not aware of and that the account was in arrears. When I called the call centre on the 3/4 the lady advised me two payment of 588 had been taken from my account. I advised her of the payment for 680 or so she said that she could not see that payment. That is he payment that I had reveresed from the bank. I have spent over 30 on airtime calling the call centre to get this sorted out and still nothing. I am trying to explain to the call centre that I will pay my normal amount of 635 as I have just added the insurance to my decoder. And then they get payment via debit order at the end of the month again they telling me no I need to pay reconnection fees and pay until today's date. It is not my fault that there debit order systems may functioned. I should also have been made aware that the payment was overdue and I would of paid immediately and would not have been disconnected this is terrible service from dstv. The staff just do not careor understand they just keep in saying the same thing over and over that includes the manager o duty that I spoke to. I feel that I should be able to pay my normal installment with no connection or late fees and then the debit order comes off as normal at the end of the month why do I now have to pay until today as this is the fault of dstv not my own. </p> <p>I am discussed and will be telling everyone I know about this service. </p>