Debit Order issues

<p>My DSTV account at multi choice has always been on a debit order, same as my Residential account.</p> <p>Today I receive a message to say that my DSTV account has been disconnected due to no payment.</p> <p>About a week ago I noticed that my monthly debit order did not go off. I assumed that the debit order would go off but up until now, nothing. When I queried with multichoice (John - ********** 3-I41) on why this was not happening, they informed me that my account has been changed to be paid cash monthly, but I have always had this on a debit order and I never requested this. When John tried updating my debit order details it does not accept and comes up with an error.</p> <p>I asked when and why this was changed and he said something went wrong on system. No one from multichoice ever called to ask why the account account was not paid. I have to run to you guys to fix YOUR problems. Apparently this has been escalated to the DTT department and I have been charged a reconnection fee. This is crazy.</p> <p>This is absolutely disgusting service to a client that has been loyal to the brand for over 10 Years. I expect a phone call regarding this.</p>