GB
Graeme B

1 reviews | Active since Jul 2011

03 Nov 2016, 14:26

DEBIT ORDER *****

<p>To whom it may concern,</p> <p> </p> <p>Dstv are *****ing from me and refusing to admit it or rectify the issue. Their debit orders are almost double to what it should be!</p> <p> </p> <p>I have sent several emails and made even more attempts with the contact centre to rectify the problem over the last 3 moths! I have been given no feedback at all! THe case numbers opened on the matter are ********** and ********** .</p> <p> </p> <p>For the time being I am reversing all debit orders until I am refunded in full what I am owed (approximately R2300) and the debit order amount is rectified!</p> <p> </p> <p>Please note I will be unavailable from 04/11/2016 - 06/11/2016.</p> <p> </p> <p>Regards,</p> <p>Graeme. </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 15:06
Official

Dear Graeme

We acknowledge receiving your query. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2016, 10:34
Official

Good day Graeme

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock Department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

GB
Graeme B's update15 Nov 2016, 09:43
Reviewer Update

Hi Rupert,

Just to update you that no feed back has been received at all after ten (10) days.

Regards,

Graeme.

GB
Graeme B's update21 Nov 2016, 11:07
Reviewer Update

Hi Rupert,

Still waiting for feedback.

Regards,

Graeme.