1 reviews | Active since Mar 2009
Debit order details still not changed after 3 months and despite previous complaints
<p>I'm VERY disappointed with the Multichoice accounts department. My father passed away end of October. Early November we sent a request for the debit order details to be changed to another bank, because bank accounts usually get deactivated after someone's death. We sent the forms on 7 November. The change didn't happen. So in December I wrote a complaint on Hello Peter, to which Rupert Paulsen attended. Again we sent all the forms, on 13 December, again nothing was changed. On 5 January someone responded to an old query ( ********** 6-C2) - again nothing happened. Today my mother received an sms telling her that the debit order has been returned by the bank. Why? Because after 3 months it is still linked to the old (and wrong!) bank account!!! Beyond pathetic. How many times must one complete and submit forms? Or doesn't DSTV need any customers??? This is for account ********** 6, on Premium no less.</p>
Dear Marina
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Marina
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Marina
Thank you for taking our call today.
As discussed, we have requested our Panelist team to contact you urgently in this regard. We will also keep in touch with you to ensure that your request is processed.
Please do contact us should you have any queries.
Kind regards
Dinah
Good day Marina
Thank you for taking our call today.
As discussed, we have requested our Panelist team to contact you urgently in this regard. We will also keep in touch with you to ensure that your request is processed.
Please do contact us should you have any queries.
Kind regards
Dinah
Not only did they still not phone my mother to correct the mistake, but they cut off DSTV. This after we have submitted the edbit order and account change documents 2 months ago! Congratulations, you have just lost a customer.
Not only did they still not phone my mother to correct the mistake, but they cut off DSTV. This after we have submitted the edbit order and account change documents 2 months ago! Congratulations, you have just lost a customer.
Dear Marina
We are apologise that you have not been contacted as yet.
As your feedback is important to us, our Panelist team will contact you for further assistance.
Thank you for your time and patience.
Kind regards
Dinah
Dear Marina
We are apologise that you have not been contacted as yet.
As your feedback is important to us, our Panelist team will contact you for further assistance.
Thank you for your time and patience.
Kind regards
Dinah
Well, I emailed everything yesterday, AGAIN, after someone contacted me (not someone from the panelists). Then today my mother decided to go in person to the DSTV/Multichoice centre in Centurion Mall, with all the documents, in an effort to speed up the process. What happened? They not only tell her that she must buy a brandnew decoder and pay for the installment, but that it can only happen next week! Where in your life have you heard about such stupidity??? There's nothing wrong with the decoder she currently has, she only needs to transfer the account to her name and change the debit order details, which we have been trying to do for the last 3 months! And needless to say, no-one has phoned her in person.
Well, I emailed everything yesterday, AGAIN, after someone contacted me (not someone from the panelists). Then today my mother decided to go in person to the DSTV/Multichoice centre in Centurion Mall, with all the documents, in an effort to speed up the process. What happened? They not only tell her that she must buy a brandnew decoder and pay for the installment, but that it can only happen next week! Where in your life have you heard about such stupidity??? There's nothing wrong with the decoder she currently has, she only needs to transfer the account to her name and change the debit order details, which we have been trying to do for the last 3 months! And needless to say, no-one has phoned her in person.
Good day Marina
Reference is made to our telephonic discussion.
Please follow up with our Panelist team on *** for further assistance in this regard.
We're here for you, please do not hesitate to contact us at any time.
Kind regards
Dinah
Good day Marina
Reference is made to our telephonic discussion.
Please follow up with our Panelist team on *** for further assistance in this regard.
We're here for you, please do not hesitate to contact us at any time.
Kind regards
Dinah
Despite the fact that my mother did phone them (plus all the documentation we kept on submitting), it seems that the account is still listed under my dad's name and linked to the old debit order... She will go to the nearest DSTV shop to sort it out (again). But this is now beyond ridiculous.
Despite the fact that my mother did phone them (plus all the documentation we kept on submitting), it seems that the account is still listed under my dad's name and linked to the old debit order... She will go to the nearest DSTV shop to sort it out (again). But this is now beyond ridiculous.