Debit order deduction of R8904

Good morning<br> <br> I emailed a query on the 19th of August regarding a debit order for the amount of R8904 that was put through our account on 1 June 2015. I received my Case number (email attached) with the promise of a turnaround time of 3 days. <br> <br> During the past two weeks I phoned 3 times, first time I spoke to Tebogo, he promised that this issue would be sorted out, even gave me our credit controller Nomsa's number.<br> <br> I phoned again, spoke to Mamsie, she said to give another 2 days, then I must phone again. I waited 4 days, before phoning again today, spoke to Mavis. She said that she can't see the amount of R8904 being taken off our account, then she said on the 1st of June we were billed for the period 1 June to end December 2015, but she can't see why this happened. She put me through to a credit controller. I held on for 23 minutes, nobody answered, nobody even came back on the line to just say please hold, we are busy or anything to that effect.<br> <br> Can anyone help me with this issue, please. We want a refund of the monies taken off in error. We never gave authori