Debit Order - December 2015

Good Day , I need assistance , a few weeks ago I called in to add more channels just until the 20th December 2015 , I told the consultant that it should be cancelled by the 20th December 2015 , <br> I paid the R 190.00 , until the 20th December 2015 , I called in cause the channels are still on , I am only supposed to have the Indian Bouquet and Compact ....like always , can you please assist me , I do not appreciate my debit order running in full , it should be the normal , Regards , Razia Khan<br>