debit order date changed without authorisation

I signed up for price lock earlier this year ,I had requested that my debit order date be on the day I get paid my salary which is the 25th of every month.

If I’m not mistaken this was in March/April my debit order was deducted accordingly until September when the debit order date changed to the 18 or 19 As explained by your call centre agent.

I continued to receive services and I was not notified about the non-payment of this account until mid-November.

I phoned in to query and I was advised of the above mentioned story of the system changing the debit order date.

I spoke to Anelisa on Monday who advised the account looks messed up however cannot explain why my debit order date was changed without my concern which in actual fact is in bridge of our agreement, secondly she requested I email my bank statement as proof that if indeed the debit order did go through on the date 25th as I had requested there would be money in my account to settle it.

My problem is I did not request for any changes to be done on my account –if someone did I need to know who and why?

Now I have 3 months worth of subscription that is unpaid because someone on your side or your system messed up now I have to sit with paying a fat bill that I did not opt in for.

I have not made any payment to DSTV because I want to resolve this issue Who changed my debit order date and why?

Now my family is inconvenienced because of this issue.

Hence I’m asking for an investigation to take place on who caused this whole mess and how is going to be corrected and I need to reinstate my service asap so can someone please give me answers.

I cannot possibly be expected to pay for your company’s system glitches nor I should not be expected to have no services because of a mistake on your side.

I will seek intervention from the ombuds and consumer protection if this matter is taken lightly and there is no resolution to this mess ASAP.