1 reviews | Active since Mar 2013
Debit Order Charges
I am extremely unhappy with Multichoice, I have an account with them and my debit order is on the 26th of every month. In august the 26th was on a Sunday, so logical sense would be that my account was supposed to be debited on the Friday latest the Monday. On Monday or Tuesday, I chatted with a with an agent online from MultiChoice and she advised that my account was up to date. Knowing that I haven’t received any notification on Wednesday or Thursday the 29th or 30th of August I went to pep and made a cash payment thinking that there is something wrong with MultiChoice. Bam on the 31st MultiChoice goes and debits my account when I didn’t have funds and there was a reversal. So, my question is who will pay for that reversal charge as it was their problem that my account was debited on the agreed date. I want my bank account charges pad for as I’m unhappy with the reversal charge.
Dear Amanda,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Amanda,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Amanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We do acknowledge there was a technical glitch regarding the debit order run of the 26th of August 2018. These were sent at a later stage. We can confirm this glitch has been resolved and you will not experience it again. Do leave funds available in your account for a deduction as sometimes there are transactional delays with banks.
We will reimburse your debit order charges as a credit to your DStv account. Kindly attached your recent stamped copy of your bank statement indicating the charges for the returned debit order.
Kindly send us an email to *** and attach your bank statement.
Should you require further assistance, please do not hesitate to contact us send an email to ***.
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Amanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We do acknowledge there was a technical glitch regarding the debit order run of the 26th of August 2018. These were sent at a later stage. We can confirm this glitch has been resolved and you will not experience it again. Do leave funds available in your account for a deduction as sometimes there are transactional delays with banks.
We will reimburse your debit order charges as a credit to your DStv account. Kindly attached your recent stamped copy of your bank statement indicating the charges for the returned debit order.
Kindly send us an email to *** and attach your bank statement.
Should you require further assistance, please do not hesitate to contact us send an email to ***.
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,