Debit Order Cancellation
I phoned in on the 15th of Feb to cancel my DSTV subscription. They confirmed that they will request the debit order cancellation. I phoned in again today (28 Feb) to confirm this. They rudely stated that it might go through. "Might" - this is not client assurance. Surely a big company like DSTV should be able to handle their accounts better.
Dear JP
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear JP
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day JP
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day JP
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,