Debit order and reconnection

Good day...

At the beginning of February we changed our debit order from the 20 to the 26 of each month... it was confirmed by the customer care agent at the beginning of the month. This morning putting on the tv, there is no dstv. So we call up and the agent advised that she can see that the debit order has been changed but to the 26 then in the same breath she advised that it could not happen as there is no notes on the account.... I work in a call center for one of the UK biggest electricity and gas company, we deal with kind of quarries everyday.... if you change the date on the system, that means it has been done... the customer care agent we spoke this on 2 occasions confirmed that the debit order has been changed... Now the want us to pay a reconnection fee which is some thing that we informed DSTV about at the beginning of February... I feel like cancelling this whole package with Dstv and I will be posting this on social media as well.

We were promised a call back by a manager... we still awaiting the call back.. it more the 2 hours.

This is unacceptable behaviour from the largest corporations in South Africa

Many thanks